1. Purpose

The purpose of this Admissions Policy is to establish clear, consistent, and compliant admission requirements and procedures for all programs offered at Academy of Learning Career College (AOLCC), Surrey. This ensures that students admitted have the necessary skills, knowledge, and language proficiency to succeed, while maintaining compliance with the Private Training Institutions Regulatory Unit (PTIRU) and related regulatory frameworks.

2. General Principles

• Admission requirements are applied consistently to all applicants and may not be waived.
• Requirements are designed to ensure students are likely to meet the learning objectives of their chosen program.
• Student records must contain verifiable evidence that all admission requirements have been met.
• Any changes to admission requirements require prior approval from PTIRU.

3. Admission Requirements

3.1 Academic Background

• Minimum Age: 19 years of age or successful completion of Grade 12 (or equivalent).
• Mature Student Status: Applicants 19 years or older who do not possess a high school diploma may be admitted under mature student status if they demonstrate the ability to benefit from the program through additional assessments.

3.2 Language Proficiency

Effective January 1, 2025, all Class A and B career training programs require proof of English language proficiency:

• Acceptable test results from recognized third-party providers (e.g., IELTS 5.5, TOEFL iBT 71, or equivalent).
• Completion of Grade 12 English with a minimum grade of C+, or equivalent.
• Completion of a recognized pathway program from a Languages Canada accredited institution with a direct-entry articulation agreement.

No in-house language assessments are permitted. Records of language proficiency must be kept in the student’s file.

3.3 Prior Learning and Experience (where applicable)

• Specific programs may require prior coursework (e.g., Math 10 with minimum C+).
• Documented work or volunteer experience in a program-related field may be considered.
• For regulated programs, admission requirements must align with the applicable regulatory body’s standards.

3.4 Additional Requirements

• Interviews, portfolios, or written statements may be used to assess aptitude, maturity, or skills when relevant. These are considered admission requirements if they influence the admission decision.
• For programs with work experience placements, students may be required to provide a criminal record check, immunization records, or TB test results prior to placement. These are listed separately in program outlines and enrollment contracts.

4. Admission Procedures

The following are admission procedures and do not affect the admission decision, but are required for enrollment:

• Completion of the application form.
• Payment of the application fee.
• Government-issued photo identification.
• Parental/guardian signature for applicants under 19 years of age.

5. Recognition of Prior Learning (RPL)

• Prior learning assessments may be used for admission criteria (excluding language proficiency).
• RPL may account for up to 50% of program instructional hours, in compliance with Private Training Regulation s.42.
• Course equivalencies developed by AOLCC Surrey must meet provincial standards and may be subject to PTIRU review.

6. Consistency and Transparency

• All admission requirements are published in program outlines and on the AOLCC Surrey website (www.bcaol.com).
• Students are informed of requirements prior to enrollment to ensure informed decision-making.
• Documentation and assessment criteria are applied consistently to all applicants.

7. Compliance

This Admissions Policy complies with:

• Private Training Act and Private Training Regulation
• PTIRU guidelines on admission requirements and language proficiency
• StudentAid BC eligibility standards

8. Review and Updates

This policy will be reviewed annually to ensure continued compliance with PTIRU regulations and institutional standards. Updates to admission requirements will only be implemented with PTIRU approval

While on the Academy of Learning Career College (AOLCC) Surrey premises or in the course of activities or events hosted by AOLCC, students:

• must comply with all AOLCC policies.  
• must not cheat or plagiarize.
• must treat all students, staff and homestay families with respect and must not engage in physically or verbally aggressive, threatening, harassing, discriminatory or otherwise offensive behaviour (this also pertains to online activity and social media).
• must not steal, misuse, destroy or deface AOL property.
• must not consume, possess or distribute alcohol, controlled or restricted substances or drugs, including marijuana. The only exception being alcohol if students are of legal drinking age with proper identification and are drinking responsibly in a location that has a proper liquor license.
• must not be under the influence of alcohol or controlled or restricted substances or drugs, including marijuana.
• must not contravene any provision of the Criminal Code of Canada or any other federal, provincial, or municipal statute or regulation.

Enforcement & Consequences

Violations of this Code of Conduct may result in disciplinary action, including verbal or written warnings, suspension, or expulsion, depending on the severity and frequency of the violation.

Appeals & Complaints

Students have the right to appeal disciplinary decisions through AOLCC Surrey’s Student Complaint Resolution Policy, available on the website.

Recordkeeping

All breaches of this Code of Conduct and any disciplinary actions taken will be documented and retained in the student’s record in compliance with PTIRU requirements.

Policy Statement

At Academy of Learning Career College (AOLCC) Surrey, the safety and well-being of our students, staff, faculty, and visitors is our top priority. In the event of any critical incident or crisis, we are committed to a coordinated, trauma-informed, and transparent response, aligned with the BC Emergency Management framework and EQA Code of Practice. 

Scope

This policy applies to all individuals on our campus, at college-sponsored events, and in any virtual or physical space under AOL’s jurisdiction.

Types of Critical Incidents covered may include, but are not limited to:

• Natural disasters (e.g., earthquakes, floods, severe weather)
• Medical emergencies or serious injuries
• Threats to personal safety (e.g., violence, harassment, threats)
• Fires, hazardous materials incidents, or evacuations
• Cybersecurity breaches or other disruptions

Crisis Response Team (CRT)

A designated team leads the response, including:

• Crisis Director – Sylvester Chen, Managing Director
• Deputy Director – Surinder Kaur, Admissions Coordinator
• Communications Lead – Oshin Charly – Learning Coach
• Student Support Liaison – Radhika Meon – Administrative Assistant

This team ensures swift action and clear communication. 

General Response Protocol

1. Immediate identification and verification of the incident
2. Activation of the CRT and external emergency services (e.g., 911) if needed
3. Coordinated communication to students and staff with respect and clarity
4. Provision of trauma-informed support and referrals
5. Documentation of all actions taken
6. Debrief and update procedures post-incident for continuous improvement

Trauma-Informed Approach

We recognize that critical incidents may affect individuals differently. Our response is centered on empathy, minimizing re-traumatization, and promoting resilience through support and practical help. 

External Coordination

We collaborate with local first responders, city authorities, and Emergency Management BC (EMBC) to ensure a holistic and aligned emergency response.

Review and Updates

This policy will be reviewed annually or as required based on changes in legislation, best practices, or significant incident learnings.

Last Updated: September 20, 2025

At the Academy of Learning Career College (AOLCC), we provide an opportunity for students to resolve disputes in a fair, transparent, and equitable manner. This policy applies to all AOLCC students who are currently enrolled or were enrolled prior to submitting their concerns.

We encourage all parties to first seek informal resolution through calm and respectful discussions. If informal resolution is not possible, a formal process ensures fairness and accountability. Students will not face retaliation for making a complaint in good faith.

Dispute Resolution Process

1. When a concern arises, the student should first attempt to address it with the individual most directly involved. If unsatisfied, the student may submit a written complaint to the Senior Education Administrator (SEA) or designate. If the SEA is absent or named in the complaint, the written complaint should be submitted to the Campus Director.
2. The SEA or designate will meet with the student within five (5) business days of receiving the written complaint. They will investigate as needed and provide a written response, including the reasons for their determination.
3. If the student is not satisfied with the determination of the SEA, the complaint may be escalated to the Campus Director. The Campus Director will review the matter, meet with the student within five (5) business days, and issue a written decision.
4. The dispute process, including any appeal, will take no longer than thirty (30) business days from the date the complaint was first received. At this point the institution’s internal Dispute Resolution Process will be considered exhausted.
5. If the student remains unsatisfied after exhausting the internal process, they may file a claim with the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post-Secondary Education and Future Skills.

Student Rights and Responsibilities

• Students may make oral or written submissions and may have a representative, agent, or lawyer present at all stages.
• Students must communicate concerns in writing to the relevant staff member or directly to the SEA if unable or unwilling to approach the staff member involved.
• Students should retain copies of all correspondence related to the complaint.
• Students have the right to a copy of the complaint record once a final decision is made.

SEA Responsibilities

• Meet with the student within five (5) business days of receiving the written complaint.
• Investigate the merits of the complaint, including discussions with relevant parties.
• Record the decision, reasons, and resolution plan, and ensure a copy is provided to the student and filed in the student’s record.
• If absent or named in the complaint, the Campus Director assumes responsibility.

Campus Director Responsibilities

• Review complaints escalated beyond the SEA.
• Meet with the student within five (5) business days and issue a written decision.
• Ensure that corrective action is implemented where complaints are upheld. Corrective action may include changes to policy, staff training, or disciplinary measures.

Recordkeeping

The institution will keep a record of all complaints, supporting documentation, and decisions for a minimum of eight (8) years from the date of resolution. These records will be securely retained in the student’s file at the campus where the complaint originated.

Contact Information

Senior Education Administrator: sea@bcaol.com

Campus Director: cd@bcaol.com

At Academy of Learning Career College (AOLCC) Surrey, we are committed to providing a fair, transparent, and equitable academic environment. This Grade Appeal Policy ensures that students have a clear opportunity to resolve concerns about their marks in a timely and respectful manner, in alignment with PTIRU requirements.

1. Informal Resolution

Students who disagree with a grade should first discuss the matter with their instructor. If unresolved, the student may bring the concern to the Senior Education Administrator (SEA) or Campus Director. Most concerns can be addressed informally through these discussions.

2. Timelines

• Students have five (5) business days from the day they receive their grades to request a retake or re-assessment of a task, assignment, or exam.
• Students also have five (5) business days from the date they receive a decision that affects their academic progress to file a formal grade appeal.
• All appeals, including any review and final decision, will be concluded within thirty (30) business days of the initial appeal.

3. Formal Appeal Process

• The student must submit a written appeal to the Senior Education Administrator (SEA). The appeal should include the reasons for the appeal and any supporting documentation.
• The SEA will review the appeal, consult with instructors as necessary, and provide a written decision with reasons within five (5) business days.
• If the student is dissatisfied with the SEA’s decision, the appeal may be escalated to the Campus Director (or designate), who was not involved in the original decision. The Campus Director will issue a final written decision with reasons.

4. Written Outcome

All grade appeal decisions will be provided to the student in writing, with reasons. A copy of the decision will be placed in the student’s file.

5. Recordkeeping

All grade appeals, supporting documentation, and decisions will be documented and securely retained in the student file for a minimum of eight (8) years, in compliance with PTIRU requirements.

6. Non-Retaliation

Students will not face retaliation for making or pursuing a grade appeal in good faith.

7. Link to Dispute Resolution Policy

If the student remains unsatisfied after exhausting the Grade Appeal process, they may pursue further recourse through the institution’s Dispute Resolution Policy.

8. Contact Information

Senior Education Administrator: sea@bcaol.com
Campus Director: cd@bcaol.com

Harassment Policy

1. Purpose

AOLCC Surrey is committed to maintaining a learning and working environment free from harassment. This policy establishes expectations and procedures to prevent, address, and resolve harassment concerns in compliance with provincial legislation, PTIRU, and the EQA Code of Practice.

2. Definition of Harassment

Harassment is any unwelcome conduct, comment, gesture, or contact that:

• Causes humiliation, intimidation, or hostility;
• Interferes with a student’s or employee’s academic or work performance;
• Creates an unsafe or offensive environment.

Harassment includes, but is not limited to:

• Verbal abuse, threats, or insults;
• Offensive jokes, slurs, or derogatory comments;
• Bullying or cyberbullying;
• Unwelcome physical contact;
• Sexual harassment: unwanted sexual advances, requests for sexual favours, or conduct of a sexual nature that creates a hostile environment.

3. Scope

This policy applies to all students, faculty, staff, contractors, and visitors at AOLCC Surrey, whether on-campus, online, or in school-sponsored activities.

4. Responsibilities

• Institution: Provide a safe environment, communicate this policy, and act promptly on complaints.
• Staff and Faculty: Model respectful behaviour and report incidents.
• Students: Conduct themselves respectfully and report harassment.

All complaints and resolutions will be documented and retained in AOLCC’s student record system (MySIS) for compliance inspection, in accordance with EQA requirements.

5. Complaint and Resolution Process

1. Report concerns to the Campus Director or designated Student Services Officer.
2. Complaints may be verbal or written, but written complaints are preferred.
3. All complaints will be investigated promptly, impartially, and confidentially.
4. If harassment is confirmed, corrective measures may include verbal/written warnings, suspension, expulsion, or termination of employment.

6. Protection from Retaliation

No individual will face retaliation for filing a harassment complaint in good faith.

7. Review

This policy is reviewed annually and updated to remain consistent with WorkSafeBC, PTIRU, and EQA requirements.

8. Oversight and Reporting (Harassment Policy)

All harassment cases are subject to internal compliance review. AOLCC may report anonymized complaint data to EQA, PTIRU, or other regulatory bodies if systemic issues are identified, in accordance with the EQA Code of Practice.

Anti-Racism Policy

1. Purpose

AOLCC Surrey is committed to equity, diversity, inclusion, and the elimination of racism in all forms. This policy ensures that all members of the College community feel safe, valued, and respected regardless of race, ethnicity, ancestry, colour, religion, or place of origin.

2. Definition of Racism

Racism is any behaviour, attitude, or practice that results in unfair treatment, prejudice, exclusion, or disadvantage based on actual or perceived race or ethnicity. Racism can be:

• Direct: racial slurs, derogatory language, hate speech, or discriminatory acts.
• Indirect/Systemic: policies or practices that disadvantage certain racial or ethnic groups.
• Microaggressions: subtle, often unintentional comments or actions that convey prejudice.

3. Scope

This policy applies to all students, staff, faculty, contractors, and visitors in all learning environments, both in-person and online.

4. Responsibilities

• Institution: Take proactive measures to eliminate racism, provide anti-racism training, and ensure accountability.
• Staff and Faculty: Model inclusive practices, challenge racism when it occurs, and support affected individuals.
• Students: Treat peers respectfully, report incidents of racism, and contribute to a safe, inclusive culture.

All anti-racism complaints and resolutions will be recorded and retained in AOLCC’s student record system (MySIS) for compliance audits, as required under the EQA framework.

5. Reporting and Resolution

• Racism complaints may be reported to the Campus Director or Student Services Officer.
• Reports may be verbal or written; written reports are preferred.
• Investigations will be impartial and prompt.
• Confirmed incidents may result in disciplinary measures up to suspension, expulsion, or termination.

6. Education and Prevention

• Regular anti-racism training sessions for staff and students.
• Integration of diversity, equity, and inclusion principles into curriculum and campus life.

7. Protection from Retaliation

No person will face retaliation for raising a concern about racism in good faith.

8. Review

This policy will be reviewed annually to ensure ongoing effectiveness and alignment with Canadian human rights standards and EQA compliance.

9. Training and Awareness (Anti-Racism Policy)

AOLCC will provide annual anti-racism and harassment awareness training for staff, faculty, and authorized agents. This ensures continued adherence to the EQA Code of Practice and supports a safe, inclusive environment.

1. Policy Statement & Scope

Academy of Learning Career College (AOLCC) Surrey is committed to providing a safe, healthy, and inclusive learning and working environment for students, employees, contractors, and visitors. This policy applies to all campus activities, classes, events, and homestays.

2. Roles & Responsibilities

• Campus Director: Provides overall health and safety oversight.
• Senior Education Administrator (SEA): Ensures compliance with PTIRU and oversees safety training.
• Health & Safety Officer / First-Aid Attendant: Maintains first-aid coverage, inspects first-aid kits, and manages incident reporting.
• All Community Members: Must follow procedures, report hazards promptly, and cooperate in investigations.

3. Hazard Reporting & Right to Refuse

All staff, students, and visitors may report hazards, either directly or anonymously. Workers have the right to refuse unsafe work without fear of retaliation. Concerns will be escalated to the Health & Safety Officer, then to the SEA, and finally to the Campus Director if unresolved.

4. First Aid & Incident Reporting

• First-aid kits are posted at designated, clearly marked locations on campus.
• A certified Level 1 First-Aid Attendant is on duty during all operating hours.
• First-aid kits are inspected monthly, and records of inspections are maintained.
• All injuries and near-misses must be reported within 24 hours. An incident report will be completed and retained in the student/incident record for a minimum of eight (8) years.

5. Emergency Preparedness

A written Emergency Response Plan covers fire, medical emergencies, earthquakes, lockdowns, utility outages, and severe weather. Evacuation wardens are assigned and exit routes are posted in classrooms and common areas. Emergency drills (fire and earthquake) are conducted regularly and logged, and alarms are tested in coordination with the property manager.

6. Fire Safety

AOLCC Surrey complies with the BC Fire Code by ensuring exits remain unobstructed, combustible materials are limited, and electrical equipment is used safely. Designated staff receive extinguisher training, and exit routes are posted in every classroom.

7. Training & Orientation

• All new employees receive Occupational Health & Safety (OHS) and WHMIS orientation.
• Annual refresher training is provided for staff.
• Students receive a safety orientation at the start of their program.
• Training and orientation records are retained for eight (8) years.

8. Records & Review

All health and safety training, inspections, incident reports, and emergency drill records will be retained for eight (8) years. This policy will be reviewed annually, or following any significant incident, to ensure continued compliance with PTIRU requirements.

9. Publication

This Health and Safety Policy is posted on campus, included in the Student and Staff Handbooks, and available on the institution’s website.

Academy of Learning Career College (AOLCC) Surrey is committed to providing a safe, respectful, and inclusive learning environment. Sexual violence and misconduct are strictly prohibited. This policy applies to all students, faculty, staff, contractors, and visitors. It outlines definitions, reporting, investigation, and support processes, consistent with PTIRU guidelines.

1. Definition

Sexual violence and misconduct include but are not limited to sexual assault, sexual harassment, stalking, indecent exposure, voyeurism, distribution of sexual images without consent, and any other conduct of a sexual nature that is coercive, exploitative, or intimidating.

2. Training and Awareness

All students and staff will receive training on this policy, their rights, and how to report or respond to incidents. Training will be provided during orientation and reviewed annually.

3. Confidentiality

All reports and investigations will be handled confidentially. Information will only be shared on a need-to-know basis. Records will be securely retained in compliance with PTIRU requirements.

4. Reporting

• Reports may be made to the Senior Education Administrator (SEA), Campus Director, or designated staff member.
• Reports may be written, oral, or anonymous. Anonymous reports will be reviewed to the extent possible.
• Students may be accompanied by a representative, agent, or lawyer at any stage.
• No student will face retaliation for making a report in good faith.

5. Investigation Process

• Investigations will begin within five (5) business days of receiving a complaint.
• Investigations will normally be completed within thirty (30) business days.
• The complainant, respondent, and any witnesses will be interviewed.
• Both parties will receive written updates and a final written decision, including reasons.

6. Support and Resources

Internal support is available through Student Services, the SEA, or Campus Director. External support is available through resources such as VictimLink BC (1-800-563-0808), BC Crisis Line, and local law enforcement. A full list of community resources is provided in the Student Handbook and on the website.

7. Disciplinary Measures

Any student or staff member found to have engaged in sexual violence or misconduct will face disciplinary action, which may include suspension, expulsion, termination of employment, or referral to law enforcement.

8. Misuse of Policy

Reprisals against complainants or witnesses, and knowingly making false complaints or statements, are prohibited. Such conduct will result in disciplinary action.

9. Appeals

Students may appeal decisions in writing to the Senior Education Administrator (SEA). If not satisfied, students may pursue further recourse through the institution’s Dispute Resolution Policy.

10. Recordkeeping

All reports, investigations, and outcomes will be documented and securely retained for a minimum of eight (8) years in the student’s file, in accordance with PTIRU requirements.

11. Policy Review

This policy will be reviewed at least once every three (3) years with input from students and staff, to ensure its continued effectiveness and alignment with PTIRU guidelines.

Academy of Learning Career College (AOLCC) is certified with the Private Training Institutions Regulatory Unit (PTIRU) of the British Columbia Ministry of Post-Secondary Education and Future Skills.

Before you enrol and during your time at a certified private training institution, you should be aware of your rights and responsibilities.

Your Rights as a Student

• You have the right to be treated fairly and respectfully by AOLCC staff.
• You have the right to a student enrolment contract that includes the following information:
  • Amount of tuition and any additional fee(s) for your program
  • Refund policy
  • If your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided
  • Whether your program is approved by PTIB or does not require approval
• You have the right to access AOLCC’s dispute resolution process, and to do so without facing any retaliation.
• You have the right to make a claim to PTIB (if you are in an approved program) if:
  • – AOLCC ceases to hold a certificate before you complete an approved program
  • – You were misled about a significant aspect of your approved program
• You must file any PTIB claim within one year of completing, being dismissed, or withdrawing from your program.

Your Student Enrolment Contract

Make sure you have read and understood the contract before signing. AOLCC will provide you with a signed copy of your enrolment contract.

More Information

For more information about PTIB and how to be an informed student, visit: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student

1. Scope and Authority

Students are expected to comply with the Academy of Learning Career College (AOLCC) Surrey Code of Conduct. Alleged misconduct will be managed by the Senior Education Administrator (SEA) or Campus Director.

2. Timelines

The SEA/Campus Director will meet the student within five (5) business days of receiving the concern. Any required investigation will be completed within five (5) business days of that meeting. The entire process, including any appeal, will conclude within thirty (30) business days of the initial complaint.

3. Serious Misconduct

If alleged conduct may warrant immediate dismissal, the SEA or Campus Director may proceed on an expedited basis while ensuring the student has a reasonable opportunity to be heard.

4. Possible Outcomes

Outcomes of the dismissal process may include:

• No finding
• Written warning (with consequences for further misconduct)
• Probation with conditions
• Dismissal

5. Decision and Notice

All outcomes will be provided in writing with reasons and placed in the student’s file. The student will receive a copy of the decision.

6. Appeal

Students may appeal in writing within five (5) business days of the decision under the institution’s Dispute Resolution Policy. The appeal will be decided by the Campus Director (or designate) who was not the original decision-maker.

7. Recordkeeping

All reports, evidence, decisions, and appeal outcomes will be retained in the student record for eight (8) years, in accordance with PTIRU requirements.

8. Non-Retaliation

Students will not face retaliation for responding to allegations, providing information, or appealing a decision.

9. Financial Settlement

Where dismissal occurs, refunds or amounts owing will be calculated per the AOLCC Tuition Refund & Withdrawal Policy and the Private Training Regulation and settled within 30 days.

Academy of Learning Career College (AOLCC) Surrey is committed to supporting student safety, health, and overall well-being. This policy outlines the key resources and supports available to students to ensure a safe and supportive learning environment.

Available Resources

Students have access to the following resources for health, safety, and well-being:

• Access to mental health supports, including provincial services such as Here2Talk.
  • Addiction and overdose awareness training opportunities.
  • Access to free Naloxone kits and overdose response information.
  • Campus orientation sessions covering safety, health, and crisis response resources.

Implementation and Publication

This information is available under the Policies section of the AOLCC Surrey website and reinforced during student orientation sessions. It will also be included in the Student Handbook and reviewed annually to ensure compliance with PTIRU and EQA guidelines.

This policy applies to all programs at Academy of Learning Career College (AOLCC) Surrey and complies with Division 2 of the Private Training Regulation under the Private Training Act. It outlines the circumstances under which students may be eligible for a tuition refund and the timelines for refund payments.

1. General Refund Rules

• To receive a refund, students must provide written notice of withdrawal to AOLCC Surrey. The date of withdrawal is the date the notice is received by the institution.
• If AOLCC issues a dismissal notice, the date of dismissal is the effective date.
• Refunds owing to students will be paid within 30 days of written notice of withdrawal, dismissal, or institutional closure, in compliance with the Private Training Regulation.
• Application and registration fees are non-refundable, up to the maximum permitted by PTIRU.
• Refund calculations are based on the percentage of instructional hours provided at the time of withdrawal or dismissal.

2. Approved Programs – In-Class, Combined Delivery, or Synchronous Distance Delivery

• Before program start date:
  • Notice of withdrawal within 7 days of signing contract → 100% tuition and related fees refunded, less application fee.
  • Notice after 7 days but before start date → Institution may retain up to 10% of tuition, max $1,000.
• After program start date:
  • Withdrawal/dismissal within 7 days of start date → Institution may retain up to 10% of tuition, max $1,000.
  • Up to 10% of hours completed → Institution may retain 10% of tuition.
  • More than 10% and up to 30% of hours completed → Institution may retain 30% of tuition.
  • More than 30% and up to 50% of hours completed → Institution may retain 50% of tuition.
  • More than 50% of hours completed → No refund.

3. Student Does Not Attend (No-Show)

If a student does not attend the first 30% of the program (other than in solely asynchronous distance programs), the institution may retain up to 50% of tuition paid.

4. Refusal of Study Permit (International Students)

If a student is refused a study permit and has not requested additional Letters of Acceptance, the institution will refund 100% of tuition and all related fees, less the application fee, provided written notice of refusal is received before 30% of instruction hours would have been delivered.

5. Approved Programs – Solely Asynchronous Distance Delivery

• Before start date:
  • Notice within 7 days of signing → 100% tuition and related fees refunded, less application fee.
  • Notice after 7 days but before start date → Institution may retain up to 10% of tuition, max $1,000.
• After program start date:
  • Withdrawal/dismissal within 7 days of start date → Institution may retain up to 10% of tuition, max $1,000.
  • Up to 10% of program completed → Institution may retain 10% of tuition.
  • More than 10% and up to 30% completed → Institution may retain 30%.
  • More than 30% and up to 50% completed → Institution may retain 50%.
  • 50% or more completed → No refund.

6. Student Did Not Meet Admission Requirements

If a student enrols in a program without meeting admission requirements, and did not misrepresent knowledge or skills, and the registrar orders a refund, the student will receive 100% of tuition and all related fees, including application fees.

7. Institution Does Not Provide Work Experience

If AOLCC does not provide a required work experience within 30 days of the contract end date, unless prevented by circumstances beyond its control, the student will receive 100% of tuition and related fees, excluding application fees.

8. Approval Not Required Programs

For ANR programs with tuition of $4,000 or more and not solely delivered by distance education:

• If the student withdraws or is refused a study permit no later than 30 days after the program start date (per Letter of Acceptance or contract), they will receive 100% of tuition and related fees, less the application fee.

9. Recordkeeping

All refund calculations and related documents will be kept in the student’s file for a minimum of eight (8) years in compliance with PTIRU requirements.